The ServLore Handbook
A short narrated film and a step-by-step guide for every part of ServLore, from the first upload to the fix that sticks.
Find your way
Section titled “Find your way”Getting startedCreate the organisation, set up the machine models, invite the team and bring in your documents.
For techniciansAsk the AI Service Engineer, identify machines from their nameplate, work and close service cases.
KnowledgeCurate, verify and protect the knowledge: evidence, contradictions, incidents, terms and capture campaigns.
Machines and customersCustomers and their installed assets, components and spare parts, and importing the data you already have.
Running serviceService cases across the team, analytics and the pilot report, and the evaluation of the AI.
AdministrationSettings and rules, partner access, the audit log, your account and support.
How the films are made
Section titled “How the films are made”Every film is recorded in the running product, with the interface in the language of this handbook and the data of Demo Pumpen GmbH, a fictitious German pump manufacturer; that is why the screens show German manuals and case notes. Each film has captions and chapters, is narrated in most languages, and its transcript is printed below the player. When a feature changes, its film is recorded again from the same script.