Organisation settings
Who can do this:Organisation administrator
Transcript
- Organisation settings hold your organisation's name, logo and default language.
- Safety escalation rules decide when an answer goes to an expert before a technician sees it.
- Verification rules decide which knowledge the assistant may use, with a stricter rule for safety-critical questions.
- Source authority ranks your documents when they disagree.
- The pilot baseline records how service worked before ServLore, for an honest comparison later.
- The subscription shows your plan and how much of it is in use.
Organisation settings holds the organisation’s own settings, which only the administrator changes, and every member’s personal settings, described under Your account.
The organisation
Section titled “The organisation”The card with your organisation’s name holds its Name, its logo, its Default language and whether voice input in the browser may be used.
Safety escalation rules
Section titled “Safety escalation rules”These rules decide when an answer goes to an expert before a technician sees it. All are on by default:
| Rule | Fires when |
|---|---|
| Safety-critical knowledge | The question concerns a safety-critical machine, component or item, and the cited knowledge is not all approved. |
| Conflicting instructions | A cited item has an open contradiction. |
| Missing safety documentation | Safety-relevant knowledge is not backed by an approved document. |
| Unknown machine modifications | The installed asset has recorded modifications. |
| Uncertain serial or revision context | No machine is set and the evidence spans several models. |
| Technician flags a recommendation as unsafe | A previous answer in the conversation was rated unsafe. |
Verification rules for the assistant
Section titled “Verification rules for the assistant”Two settings decide which knowledge the AI Service Engineer may cite, by status: one for all questions and a stricter one for safety-critical questions. By default, everything except rejected, obsolete and superseded knowledge may be cited.
Source authority
Section titled “Source authority”When documents disagree, Source authority decides which ranks higher, by source type and verification status. Without rules, approved sources rank above confirmed, unverified and disputed ones. Contradictions suggest the side from the higher-ranked source.
Pilot baseline
Section titled “Pilot baseline”Pilot baseline records how service worked before ServLore: minutes to find an answer, escalations per month, cases per technician, a target and the question the pilot should answer. The pilot report compares the real figures with it.
Subscription
Section titled “Subscription”Subscription shows your plan, its status and how much of it is in use: seats, machine models, sources and storage. Request a change asks the ServLore team for another plan.